FAQs
We’re Here to Help.
Explore common questions to learn how Quick Health Access supports you every step of the way.
When do I contact Quick Health Access?
We are here to help whenever you need guidance, support, or access to care that feels out of reach. For everyday health concerns — like a sudden illness, minor injury, or prescription refill — you can book access virtual appointment for yourself or eligible family members anytime, from anywhere in Canada, via the Dialogue app or online at app.dialogue.co.
Note: For critical, life-threatening, or crisis situations, please call 911 or seek immediate medical care at your local emergency department (Quick Health Access and Dialogue are not an emergency service).
For more complex needs or specialist care, our Members Healthcare Team is ready to explore options with you, helping you navigate the system and find solutions that reduce wait times while keeping you informed and supported.
How is Quick Health Access connected to specialty clinics?
Healthcare systems don’t always talk to each other — and that can make navigating specialist care frustrating and confusing. Over the past decade, we’ve built strong relationships and a deep understanding of clinics across Canada, connecting systems that don’t naturally communicate.
When you need care, we don’t just look at who is available — we consider your unique needs, the resources at each clinic, and the current dynamics of the system. This allows us to match you with the best specialist or clinic for your situation, helping you move forward with confidence and clarity.
Our focus is on finding solutions that fit you — guiding you through a complex network and connecting the dots so you can access the care that matters most, as efficiently as possible.
What is the Medical Second Opinion service?
A second opinion can bring clarity, confidence, and peace of mind — especially when facing a serious diagnosis. The results are compelling: 1 in 4 second opinions changes the original diagnosis, and 3 in 4 lead to adjustments in the treatment plan, demonstrating how valuable a fresh perspective can be.
Quick Health Access offers access to professional second opinions electronically, connecting you with leading medical experts without the need for travel. Each report includes expert guidance provided by a multi-disciplinary team that specializes in your particular diagnosis, helping you make informed decisions about your care while saving time and reducing stress.
Do I include my doctor when seeking an eSecond Opinion?
Yes — involving your physician is an important part of the process. We encourage members