FAQs

Your Members Healthcare Portal

Dialogue – Registration Steps (English/Français) [PDF]

When do I contact Quick Health Access?

We are here to help whenever you need guidance, support, or access to care that feels out of reach. For everyday health concerns — like a sudden illness, minor injury, or prescription refill — you can book access virtual appointment for yourself or eligible family members anytime, from anywhere in Canada, via the Dialogue app or online at app.dialogue.co.

Note: For critical, life-threatening, or crisis situations, please call 911 or seek immediate medical care at your local emergency department (Quick Health Access and Dialogue are not an emergency service).

For more complex needs or specialist care, our Members Healthcare Team is ready to explore options with you, helping you navigate the system and find solutions that reduce wait times while keeping you informed and supported.

How is Quick Health Access connected to specialty clinics?

Healthcare systems don’t always talk to each other — and that can make navigating specialist care frustrating and confusing. Over the past decade, we’ve built strong relationships and a deep understanding of clinics across Canada, connecting systems that don’t naturally communicate.

When you need care, we don’t just look at who is available — we consider your unique needs, the resources at each clinic, and the current dynamics of the system. This allows us to match you with the best specialist or clinic for your situation, helping you move forward with confidence and clarity.

Our focus is on finding solutions that fit you — guiding you through a complex network and connecting the dots so you can access the care that matters most, as efficiently as possible.

What is the Medical Second Opinion service?

A second opinion can bring clarity, confidence, and peace of mind — especially when facing a serious diagnosis. The results are compelling: 1 in 4 second opinions changes the original diagnosis, and 3 in 4 lead to adjustments in the treatment plan, demonstrating how valuable a fresh perspective can be.

Quick Health Access offers access to professional second opinions electronically, connecting you with leading medical experts without the need for travel. Each report includes expert guidance provided by a multi-disciplinary team that specializes in your particular diagnosis, helping you make informed decisions about your care while saving time and reducing stress.

Do I include my doctor when seeking an eSecond Opinion?

Yes — involving your physician is an important part of the process. We encourage members to keep their doctor informed, letting them know you have access to top medical experts through Quick Health Access.

Your physician can share the necessary information with our health partners so the second opinion is thorough and accurate. Once completed, your results will include any new insights or treatment recommendations. Collaborating with your own doctor is an important part of the process as it makes sure that you have the support to implement any new recommendations or changes to your treatment. This ensures you can make informed decisions together, with clarity, confidence, and the support of trusted medical professionals.

Can Quick Health Access facilitate faster wait times for diagnostics such as MRI or CT scans?

If you are a Quick Health Access member and you have a requisition for either an MRI or CT scan, you can contact our Healthcare Team to explore options for more rapid access to diagnostic testing such as MRIs or CT scans.

What is covered under an Executive Health Exam?

An executive health exam can help you learn about your current state of health, as well as what you can do each day to minimize your future risks. These clinics have experienced staff to help you understand how to properly fuel your body, feel more energized, and move without pain. Our Healthcare Team will coordinate an appointment on your behalf. Typical appointments at private clinics can take between 3 and 6 hours to complete. Also, you can continue visiting these clinics by coordinating directly with them after your initial assessment.

What is covered under my Quick Health Access membership?

As a member, you have direct access to our experienced Healthcare Team, made up of registered nurses who guide you through your healthcare journey. We listen, understand your unique needs, and help identify options that make care more accessible.

With over a decade of experience in hospitals and clinics, our team acts as your advocate — providing professional guidance, practical strategies, and the reassurance you need to navigate the system with confidence.

Visit our Member Services page for more information.

What medical fees or charges are not included under a membership?

At Quick Health Access, we prioritize connecting you with medical services and clinical visits covered by your provincial healthcare plan (e.g., OHIP). Where appropriate and permitted by provincial regulations, we can also help you explore accelerated options through partnered clinics or specialized services, helping you access care more efficiently.

Some services — including those in our Preventative Health Program, such as executive health assessments, genetic testing, and whole-body MRI — may require an out-of-pocket expense. Through our strategic partnerships, members benefit from preferred rates while accessing these important preventative services.

What is the cost of a membership?

Membership rates vary by volume. For example, if you are a business owner looking to purchase Quick Health Access memberships for yourself and our family, your executive team, or even all your employees, there are different pricing options determined by the amount of members you would like in your plan. Please contact our Medical Director or an affiliated Quick Health Access sales consultant to discuss pricing options.